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Return & Refund Policy

Return & Refund Policy

Last Updated: July 12, 2026

At Nineth Omen, every product is made specifically for you after your order is placed. Because our apparel is made to order, we do not keep inventory and cannot accept returns or exchanges for customer preference changes. Please review this policy carefully before placing your order.

  • We gladly resolve issues when an order does not meet our quality standards.

  • You may be eligible for a replacement, store credit, or refund if:

  • You received the wrong item.

  • Your item arrived damaged during shipping.

  • Your item has a manufacturing defect.

  • Your order significantly differs from what you purchased.

  • Claims must be submitted within 7 days of the delivery date.

  • Because every item is produced specifically for your order, we cannot accept returns or exchanges for:

  • Ordering the wrong size

  • Ordering the wrong color

  • Change of mind

  • Buyer's remorse

  • Wanting a different design after ordering

  • Minor print placement differences

  • Slight color variations caused by screen settings or lighting

  • Minor measurement variations within normal manufacturing tolerances

  • Incorrect shipping information provided by the customer

  • Delays caused by shipping carriers or customs

  • Please review our size charts carefully before purchasing.

  • Customers are responsible for selecting the correct size before checkout.

  • Our size guides are provided to help you make the best choice.

  • Since every garment is made to order, we generally cannot offer refunds or exchanges for incorrect sizes selected by the customer.

  • If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

  • Please include:

  • Your order number

  • A description of the issue

  • Clear photos of the product

  • Photos of the packaging

  • Photos of the shipping label

  • Failure to provide sufficient documentation may delay the review of your claim.

  • After reviewing your request, we will determine the most appropriate resolution.

  • Depending on the issue, Nineth Omen may provide one of the following:

  • A free replacement

  • A full refund

  • A partial refund

  • Store credit

  • The resolution offered will be determined based on the circumstances of your order.

  • If your package is confirmed lost in transit by the shipping carrier, we will investigate the shipment.

  • If the carrier confirms the package cannot be recovered, we will provide an appropriate resolution, which may include a replacement or refund.

  • Customers are responsible for providing accurate shipping information.

  • If an order is returned because of:

  • An incorrect address

  • An incomplete address

  • Refused delivery

  • Failure to collect the package

  • Failure to pay required customs duties or import fees

  • the order is not eligible for a free replacement or refund.

  • If the package can be reshipped, additional shipping charges will apply.

  • Orders may be canceled for a full refund only before production begins.

  • Once production has started, your order enters our manufacturing process and cannot be canceled or modified.

  • If you need to make changes, contact us immediately after placing your order. While we will do our best to assist, changes cannot be guaranteed once production has begun.

  • If a return is approved due to a manufacturing defect or an error on our part, we will provide instructions for the return process.

  • Do not send products back without first contacting us.

  • Unauthorized returns may be refused.

  • If a return is approved for reasons other than our error (where permitted), the customer is responsible for any return shipping costs.

  • Approved refunds will be issued to the original payment method used during checkout.

  • Please allow 5–10 business days after approval for your financial institution to process the refund.

  • Shipping charges are non-refundable unless the return is the result of our error.

  • If your order arrives damaged, contact us within 7 days of delivery.

  • Please include:

  • Your order number

  • Photos of the damaged item

  • Photos of the shipping packaging

  • Photos of the shipping label

  • We will review your claim and provide an appropriate resolution.

  • Our liability for any approved claim is limited to the original purchase price of the affected item(s).

  • Nineth Omen is not responsible for indirect, incidental, or consequential damages arising from the use of our products or delays beyond our reasonable control.

  • If you have questions regarding returns, refunds, or your order, please contact us:

  • Nineth Omen

  • Email: 9thomen@gmail.com

  • We aim to respond to all customer inquiries within 1–2 business days.

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